Reservations are made and paid by one person. Any sharing of costs should be worked out among guest staying at the Inn together.
To confirm your reservation, payment for the first night stay is required (within 24 hours if by credit card or 7 days if by check).
This deposit is nonrefundable in the 14 day (28 day if all three rooms are booked by the guest) period prior to your stay, except in documented emergencies or if the suite/room can be rebooked (less a 7% processing fee). Deposit refunds are always available upon written request more than 14 days (28 days if all three rooms are booked by the guest) prior to reservation date, less the 7% processing fee.
Seven days prior to your stay, the balance of your payment is due by check or credit card. Refunds of this balance, less the 7% processing fee, are possible only in documented emergencies with advanced notice, or if we are able to rebook your room. If you need to shorten your stay, discretionary refunds may be provided for the canceled days less the 7% processing fee, if adequate notice is given for us to accommodate other guests during these days.
Tree Frog Night Inn reserves the right to cancel a stay at any time when we deem it necessary. If the reason for the cancellation is due to our own need or choice (e.g. unforeseen circumstances such as a major utility outage), then the guest will be refunded in full. If the reason for the cancellation is because a guest does not honor our terms or policies (e.g. arrives with a dog), then the guest is not eligible for a refund, though one may be offered at the discretion of the Innkeepers.
Guests will be responsible for the cost of breakage or damage, including a $200 minimum charge up to the actual cost to clean fabrics and/or repair damage that is specifically caused by smoking in the suites or guest room.
Thank you for choosing our Inn for your stay